How long will the brownies stay fresh?
What would you advise someone with allergies about your products?
What is the nutritional content of your products?
Are Loralie’s products Kosher?
Is there some way that I can look up to whom I sent gifts?
Can I cancel or change an order?
May I request certain flavors in my order?
Can I include a gift card? What is the maximum length of message?
When will my credit card be charged?
What forms of payment does Loralie’s Baking Co. accept?
Does Loralie’s Baking Co. offer a corporate discount for large orders?
Will my information be kept private?
What are the hours of operation if I wish to speak to a representative for customer service?
What is your summer shipping policy?
What will my delivery charges be?
Can I have my order delivered to a PO Box address?
Can I have my order shipped overseas or to a APO/FPO address?
What is the last date that I can order to have delivery before Christmas?
Does someone have to be available for delivery?
How long will the brownies stay fresh?
Loralie's Baking Co. are made to order using no preservatives. We suggest that you eat them within 3 days or freeze them. If you will not be eating your brownies within 3 days, we recommend that you seal them in an airtight container and place them in the freezer. They are best if eaten within a month of freezing. Defrost on the day you will be enjoying them.
What would you advise someone with allergies about your products?
While not all of our products contain nuts, they are all prepared in a kitchen where peanuts and tree nuts are used. And Loralie's products may contain other items such as dairy, wheat, and soy. Your business is important to us, but your health is even more important. Please use caution if you have known allergies.
What is the nutritional content of your products?
As you can imagine, we are not low calorie! If you need to know, please call customer service.
Are Loralie's products Kosher?
No, although we are hoping to offer Kosher products in the future.
How can I place an order?
Orders may be placed online; by phone at 800-553-5449 or 614-888-4122; by fax at 614-888-6625; or by E-mail to order@loraliesbrownies.com. If faxing, E-mailing or mailing, please use our UPS Shipping Template and include your name, address, phone number, what you would like to order including size, to whom you would like the order sent along with their address and the message on the enclosed card. Also indicate the requested date you would like it delivered and your payment preference. For security purposes, you may call us with your credit card number.
Is there some way that I can look up to whom I sent gifts?
You can check online, or we have kept all of your records the old fashion way; stored in a file cabinet. Please call for assistance.
Can I cancel or change an order?
Yes, prior to shipment. Loralie's will E-mail an order confirmation number. Call our customer service number and if your order has not been shipped, you can change or cancel your order.
May I request certain flavors in my order?
Absolutely! Please call us at 1-800-553-5449 to place your order.
Can I include a gift card? What is the maximum length of message?
Sure you can! We'll be happy to include your personal message of up to approximately 200 characters.
When will my credit card be charged?
Charges will be processed after your order has been shipped.
What forms of payment does Loralie's Baking Co accept?
Mastercard, Visa, American Express, Discover or we will bill upon credit approval by customer service.
Does Loralie's Baking Co. offer a corporate discount for large orders?
If you will be placing an order for 500 gifts or more, please call our customer service department.
Will my information be kept private?
Loralie's Baking Co. is firmly committed to protecting your privacy in every way. Personal as well as order information is kept strictly confidential and secure from unauthorized access, use or disclosure. We do not sell, rent or lease our customer lists or data base to third parties.
What are the hours of operation if I wish to speak to a representative for customer service?
Monday through Friday 10:00 - 4:00, earlier and longer during the Holidays! If you do not reach a representative, please leave your name, number and a brief message and we will return your call as soon as possible.
When will my order ship?
Generally speaking, if you place your order by noon, we are able to bake and ship it the same day. Since it is important to Loralie's Baking Co. that your selection arrives as fresh as possible, we ship Monday thru Thursday, depending on your location, so your order will arrive no later than Friday of each week. Orders that require more than 3 days will be shipped UPS Second Day Air at an additional charge.
What is your summer shipping policy?
Some of our items are heat sensitive. Your order's assortment may need to be modified. Summer orders will ship to arrive within 2 days at an additional charge if needed to ensure freshness.
When will my order arrive?
When placing your order, you will have the opportunity to request a delivery on or before date. You must also select the appropriate delivery method. For further details, please refer to the Shipping Information guidelines.
What will my delivery charges be?
You can estimate your delivery charges with our Shipping Estimator at the time you order, but you will be charged the actual amount for the delivery method you select when you checkout.
Can I have my order delivered to a PO Box address?
Yes, in that case, we will ship using Priority Mail through the United States Postal Service.
Can I have my order shipped overseas or to a APO/FPO address?
We have shipped internationally but it is sometimes tricky. Please call customer service for details.
What is the last date that I can order to have delivery before Christmas?
You will be able to order until noon on December 23, 2008, but next day air fees will be charged if applicable.
Does someone have to be available for delivery?
Not always, it is left to the discretion of the UPS driver. Generally UPS will leave your package in a secure/covered location.
